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FAQ's-Pick Up & Delivery
Are you insured?
Yes, our company is fully insured with General Liability, Auto Liability and Worker's Compensation Insurance. We strive to have all furniture removed safely and efficiently.
Can I request a specific day and time for my pick up?
All furniture donation pick ups are scheduled Monday through Friday. You may request a specific day of the week but all request are subject to availability. If you have a unique circumstance, feel free to let us know and we will try our best to accommodate you, however unfortunately, we are unable to guarantee specific pick up times.
What methods of payment do you accept?
We accept Cash, Visa, MasterCard, Discover and American Express. We do not accept checks.
What if I have unique furniture that may may be too heavy, are you still able to pick it up and deliver it?
We understand that not everything is going to be straight forward or cut and dry. For this reason we always request photographs in order to determine eligibility.
What if my item is very large or difficult to transport, does it qualify for pick up?
No. Certain items including but not limited to large armoires, exercise equipment, wall units etc do not qualify for furniture pick up. These items require special skills in order to transport them safely. For this reason, a minimum surcharge of $30.00 is added to the base rate. For specific pricing, contact us.
Are there items that you will simply NOT pick up?
Yes, currently we are unable to accommodate mattresses, box springs, pool tables, pianos and refrigerators, washers, dryers, hazardous material, hospital beds, etc. This list is not exhaustive. Please contact customer care to determine if your item is something we can pick up.
Are you a moving company?
No we are not a moving company.
Can you pick up something for me out of state?
No, Pick It Up Express is only designed for Intrastate commerce, meaning we do not leave the State of Georgia.
Are you able to break down my items for me?
Under most circumstances, we are able to break items down however if this can be done ahead of time it would be a great benefit for us.
Will I receive an appointment confirmation?
Pick It Up Express will automatically email you an appointment confirmation upon scheduling the specific details of your pick up. The email will also include a photo and brief profile of the pick up assistant that will be responsible for handling your transaction. This insures your safety and gives you complete confidence in knowing exactly who will arrive to your home.
How will I know when the truck will arrive?
Your service professional will give you a call approximately 30-45 minutes prior to arrival.
What happens if I am unable to keep my appointment?
Things happen and we completely understand. If you are unable to keep your appointment, we are more than happy to reschedule it for you. However, in order to best serve our customers, we ask that you cancel your appointment at least by 7:00am or prior to the day of pick up to prevent the team from inadvertently being dispatched to the home.
What if my question is not listed?
We'd love to hear from you. Give us a call or at (678) 572-6647 and we'd be happy to answer any questions you may have. You may also reach out to us using the contact us form.